COVID-19 Curbside Drop-Off and Pick-Up Procedures

Curbside Drop-Off & PickUp

To keep our appointments as interactive as possible while maintaining the highest levels of safety, we have transformed our lobby into an exam room. Dr. Marsigliano will communicate with you via phone as you watch your furry family member through our large picture window. We have chairs in front of the window or you can pull your car upfront and watch in the comfort of your vehicle.

What You Can Expect

As we adapt to the “new normal” during the COVID-19 pandemic the way we go about our daily activities continues to evolve. Veterinary clinics are no exception. Based on recommendations from the CDC, curbside veterinary care is a model that has been adopted by many veterinary clinics. Curbside care allows us to continue providing care to animals but also helps keep our team and pet owners protected and healthy by reducing the number of people entering the clinic.

While it may seem different and not what pet owners are used to, curbside care provides a number of benefits to you, our team, and ultimately your pet.

Here is what you can expect:

  • When you make an appointment, the front office staff will take a summary of the concerns you have with your pet. You may also be asked to fill out a history form in advance of your pet’s appointment. If you weren’t given a form to fill out, feel free to make notes about your pet’s condition and any concerns you have – the more detail you give, the better.
  • When you arrive at the veterinary clinic for your appointment, you will call the reception desk to let them know you’ve arrived.
  • A member of the healthcare team will meet you at your vehicle to get your pet.
  • To keep our appointments as interactive as possible while maintaining the highest levels of safety, we have transformed our lobby into an exam room. Dr. Marsigliano will communicate with you via phone as you watch your furry family member through our large picture window. We have chairs in front of the window or you can pull your car upfront and watch in the comfort of your vehicle.
  • Any Additional authorized diagnostic tests or treatments will be performed after the call.
  • Your pet will be returned to you and payment will be collected.

Curbside care extends beyond veterinary healthcare visits for your pet. Even picking up supplies such as prescription diets, flea, tick, and heartworm preventives, and prescription renewals are being done under a curbside pickup model in many cases. Many pet owners in Jacksonville, FL actually find it more convenient and faster to order their supplies and then pick up the order at a predetermined time.

While curbside veterinary care looks a little different, it really is the best for everyone! Your pet is receiving the best care and at the same time it’s helping to stop the spread of COVID-19.

​- Dr. Kyra Marsigliano and Dr. Katie Green

Frequently Asked Pet COVID-19 Questions

Can animals catch Covid-19?

Reports of animals infected with SARS-CoV-2 have been documented around the world. Most of these animals became infected after contact with people with COVID-19, including owners, caretakers, or others who were in close contact. We don’t yet know all of the animals that can get infected.

Animals reported infected include:

  • Companion animals, including pet cats, dogs, and ferrets.
  • Animals in zoos and sanctuaries, including several types of big cats, otters, and non-human primates.
  • Mink on mink farms.
  • Wild white-tailed deer in several U.S. states.

Please check with the CDC for the most up-to-date COVID information.
Information last checked on October 5, 2021
CDC Pet Link

According to the CDC, If you are sick with COVID-19 (either suspected or confirmed by a test), you should avoid contact with your pets and other animals, just like you would with people.

Please check with the CDC for the most up-to-date COVID information.
Information last checked on October 18, 2021

Please do not put masks on pets; masks could harm your pet.

Please check with the CDC for the most up-to-date COVID information.
Information last checked on October 18, 2021

CDC Pet Link

There is no evidence that the virus can spread to people from the skin, fur, or hair of pets. Do not wipe or bathe your pet with chemical disinfectants, alcohol, hydrogen peroxide, or other products, such as hand sanitizer, counter-cleaning wipes, or other industrial or surface cleaners.

Please check with the CDC for the most up-to-date COVID information.
Information last checked on October 18, 2021

CDC Pet Link

Please check with the CDC for the most up-to-date COVID information.
Information last checked on October 5, 2021